{"id":46375,"date":"2024-07-22T10:26:50","date_gmt":"2024-07-22T03:26:50","guid":{"rendered":"https:\/\/everpro.id\/panduan\/?p=46375"},"modified":"2025-10-30T15:27:42","modified_gmt":"2025-10-30T08:27:42","slug":"dashboard-everpro-chat","status":"publish","type":"post","link":"https:\/\/everpro.id\/panduan\/everpro-chat\/dashboard-everpro-chat\/","title":{"rendered":"Cara Memulai Penggunaan Dashboard Everpro Chat"},"content":{"rendered":"

Onboarding<\/strong><\/h3>\n

Pada bagian ini, dijelaskan terkait proses permulaan atau <\/span>onboarding <\/span><\/i>pada <\/span>website <\/span><\/i>Everpro Chat. Terdapat beberapa tahap untuk memulai menggunakan fitur-fitur pada Everpro Chat, yaitu Tahapan Tambah Perangkat, Tahapan Tambah Agen, serta Tahapan Tambah Pengaturan.<\/span><\/p>\n

Tambah Perangkat<\/span><\/h2>\n

Pertama-tama, untuk menambahkan perangkat, lakukan registrasi WhatsApp Business API pada laman Everpro Chat. Laman ini bisa ditemukan setelah melakukan mengklik fitur \u201cEverpro Chat\u201d pada <\/span>tab <\/span><\/i>di sebelah kiri. Klik \u201cDaftarkan Nomor\u201d dan Anda bisa mengisi form pendaftaran nomor WhatsApp Business API.<\/span><\/p>\n

\"\"<\/p>\n

Setelah mengisi form, Anda perlu menunggu waktu<\/span> approval <\/span><\/i>selama kurang lebih 7 hari<\/span> untuk mendapatkan WhatsApp Business API.<\/span><\/p>\n

Setelah berhasil disetujui, akan terdapat tanda centang seperti pada gambar berikut.<\/span><\/p>\n

\"\"<\/p>\n

Tambah Agen<\/strong><\/h2>\n

Setelah mendapatkan WhatsApp Business API, Anda bisa mengelola member\/agen dengan mengklik \u201cTambah agen\u201d pada fitur Kelola member\/agen.\u00a0<\/span><\/p>\n

\"\"<\/p>\n

Selanjutnya, akan terdapat menu untuk melakukan penambahan anggota tim.<\/span><\/p>\n

Panduan untuk menambahkan agen silakan merujuk ke Cara Mendaftarkan Agen Everpro Chat<\/a><\/span><\/p>\n

Tambah Pengaturan<\/strong><\/h2>\n

Setelah melakukan pendaftaran, anda dapat melakukan pengaturan perangkat.\u00a0<\/span><\/p>\n

\"\"<\/p>\n

Untuk melakukan pengaturan perangkat silakan merujuk ke Distribusi Leads<\/a><\/span><\/p>\n

Menu-menu pada Everpro Chat Dashboard<\/b><\/h2>\n

Gambar di bawah menunjukkan empat kolom pada bagian atas dashboard, yaitu<\/span> fitur <\/span>\u201cNomor WhatsApp Official\u201d<\/b> yang berisi daftar perangkat dengan nomor WhatsApp Official yang telah didaftarkan pada Everpro Chat. Selain itu, terdapat fitur <\/span>\u201cAgen\/Customer Service\u201d <\/b>yang memungkinkan pengguna untuk menambahkan agen\/<\/span>customer service. <\/span><\/i>Kolom <\/span>\u201cPelanggan\u201d <\/b>yang berisi daftar pelanggan dan kolom <\/span>\u201cBroadcast\u201d <\/b>yang berisi daftar pesan <\/span>broadcast.<\/span><\/i> Terdapat pula fitur \u201cChat room\u201d untuk melihat ruang percakapan dengan <\/span>leads<\/span><\/i>, \u201cAnalytics\u201d untuk melihat statistik data kinerja toko, dan \u201cTop Up Credit\u201d untuk melakukan isi ulang <\/span>credit.\u00a0<\/span><\/i><\/p>\n

\"\"<\/p>\n

Setelah Anda berhasil melakukan <\/span>log in, <\/span><\/i>Anda akan melihat tampilan Dashboard EverproChat. Pada bagian ini, dijabarkan tentang hal-hal yang perlu Anda ketahui terkait Dashboard EverproChat.<\/span><\/p>\n

\"\"<\/p>\n

Chat Room<\/strong><\/h2>\n

Melalui tombol Chat Room di ujung sebelah kanan dashboard, Anda dapat melakukan pemantauan pesan dengan pelanggan. Anda dapat melihat pesan mana saja yang sudah dilayani (served), belum dilayani (unserved), selesai dilayani (resolved), serta keseluruhan pesan.<\/span><\/p>\n

\"\"<\/p>\n

Analytics<\/strong><\/h2>\n

Halaman Analytics adalah tempat untuk mendapatkan metrik yang membantu Anda melacak kemajuan layanan Anda. Anda dapat menganalisis kinerja Agen, menghitung metrik operasional, atau mendapatkan pemahaman yang lebih baik tentang pengalaman pelanggan Anda.<\/span><\/p>\n

Perangkat Official<\/strong><\/h2>\n

Anda bisa mengintegrasikan akun WhatsApp API untuk berkomunikasi dengan pelanggan. Dengan menghubungkan akun WhatsApp Anda pada Everpro Chat, Anda juga bisa mengelola dan mengimplementasikan berbagai fitur Everpro Chat yang bisa mendukung performa percakapan Anda dengan pelanggan.<\/span><\/p>\n

\"\"<\/p>\n

Member\/Customer Service<\/strong><\/h2>\n

Pada dashboard Everpro Chat, Anda dapat menambah dan mengelola anggota tim Anda pada fitur Member\/Customer Service. Anda bisa mempelajari cara mendaftarkan agent Everpro Chat pada panduan <\/span>berikut<\/span><\/a>.<\/span><\/p>\n

\"\"<\/p>\n

Pelanggan<\/strong><\/h2>\n

Pada dashboard Everpro Chat, Anda dapat menambah, mengelola, melabeli, dan membuat segmentasi pelanggan. Dengan dilakukannya pemberian label dan segmentasi pada pelanggan, Anda dapat mengirim <\/span>broadcast <\/span><\/i>atau pesan sejenis pada pelanggan-pelangan dengan label atau segmentasi tertentu.\u00a0\u00a0\u00a0<\/span><\/p>\n

\"\"<\/p>\n

Broadcast<\/strong><\/h2>\n

Pada dashboard Everpro Chat, Anda dapat membuat<\/span> broadcast<\/span><\/i> yang dapat dikirimkan secara otomatis pada waktu tertentu dan dapat ditujukan kepada pelanggan dengan label tertentu. Anda dapat melihat panduan menggunakan fitur Broadcast pada link <\/span>berikut<\/span><\/a>.<\/span><\/p>\n

\"\"<\/p>\n

Fitur EverproChat<\/span><\/h2>\n

Meta Ads Tracker CTWA untuk track leads hingga purchased<\/span><\/a><\/h3>\n

Optimasi budget iklanmu dengan implementasi Ads tracker CTWA, kirim real time event dari leads masuk hingga purchased.<\/span><\/p>\n

Filter leads menggunakan Smart reply<\/span><\/a><\/h3>\n

Balas pesan secara otomatis ketika memenuhi kondisi tertentu.<\/span><\/p>\n

Quick reply<\/span><\/a><\/h3>\n

Balas pesan dengan menggunakan template yang tersedia.<\/span><\/p>\n

Broadcast dengan CSV<\/span><\/a><\/h3>\n

Fitur ini digunakan untuk menambah <\/span>broadcast <\/span><\/i>menggunakan beberapa data dari file eksternal dalam bentuk .csv secara otomatis.<\/span><\/p>\n

Template pesan<\/span><\/a><\/h3>\n

Buat template pesan untuk membuka sesi baru dengan pelanggan atau untuk melakukan broadcast.<\/span><\/p>\n

Label pelanggan<\/span><\/a><\/h3>\n

Atur label yang akan member\/agen gunakan untuk menandai pelanggan.<\/span><\/p>\n

Distribusi Leads<\/span><\/a><\/h3>\n

Atur divisi dan kelola member\/agen serta atur bagaimana membagi leads ke member\/agen anda<\/span><\/p>\n

Jam kerja agen & Auto responder<\/span><\/a><\/h3>\n

Atur pesan otomatis yang akan dikirimkan ke pelanggan anda di awal percakapan atau ketika diluar jam kerja agen anda.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Onboarding Pada bagian ini, dijelaskan terkait proses permulaan atau onboarding pada website Everpro Chat. Terdapat beberapa tahap untuk memulai menggunakan fitur-fitur pada Everpro Chat, yaitu Tahapan Tambah Perangkat, Tahapan Tambah Agen, serta Tahapan Tambah Pengaturan. Tambah Perangkat Pertama-tama, untuk menambahkan perangkat, lakukan registrasi WhatsApp Business API pada laman Everpro Chat. Laman ini bisa ditemukan setelah […]<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2186],"tags":[2198,1628],"class_list":["post-46375","post","type-post","status-publish","format-standard","hentry","category-everpro-chat","tag-mendaftarkan-akun-web","tag-panduan"],"acf":[],"yoast_head":"\nCara Memulai Penggunaan Dashboard Everpro Chat - Pusat Bantuan Everpro<\/title>\n<meta name=\"description\" content=\"Setelah Anda berhasil melakukan log in, Anda akan melihat tampilan Dashboard EverproChat. 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