{"id":48247,"date":"2026-01-27T09:54:43","date_gmt":"2026-01-27T02:54:43","guid":{"rendered":"https:\/\/everpro.id\/panduan\/?p=48247"},"modified":"2026-01-27T09:55:40","modified_gmt":"2026-01-27T02:55:40","slug":"memberikan-instruksi-untuk-order-dengan-kendala-pengiriman","status":"publish","type":"post","link":"https:\/\/everpro.id\/panduan\/shipping\/memberikan-instruksi-untuk-order-dengan-kendala-pengiriman\/","title":{"rendered":"Memberikan Instruksi untuk Order dengan Kendala Pengiriman"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Fitur ini memungkinkan kamu memberikan instruksi tambahan atau perbaikan pada tiket kendala pengiriman, seperti memperbarui alamat, menambahkan detail lokasi, atau memberikan catatan khusus untuk kurir. Dengan instruksi yang lebih jelas, peluang paket berhasil dijemput\/diantar akan lebih tinggi dan proses pengiriman dapat berjalan lancar.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">\u26a0\ufe0f <\/span><b>Catatan:<\/b> <span style=\"font-weight: 400;\"><br \/><\/span><i><span style=\"font-weight: 400;\">Instruksi hanya bisa diberikan pada order yang masih dalam proses kendala. Order dengan status <\/span><\/i><b><i>Terkirim<\/i><\/b><i><span style=\"font-weight: 400;\"> atau <\/span><\/i><b><i>Dikembalikan<\/i><\/b><i><span style=\"font-weight: 400;\"> tidak dapat diberi instruksi.<\/span><\/i><\/p>\r\n<p><span style=\"font-weight: 400;\">Langkah-langkahnya:<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">1. Masuk ke<\/span><b> Dashboard Shipping<\/b><span style=\"font-weight: 400;\">, lalu pilih menu <\/span><b>Kendala Pengiriman<\/b><span style=\"font-weight: 400;\"> melalui dropdown <\/span><b>Paket Bermasalah<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-50821 alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket1.webp\" alt=\"\" width=\"885\" height=\"498\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket1.webp 885w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket1-300x169.webp 300w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket1-768x432.webp 768w\" sizes=\"(max-width: 885px) 100vw, 885px\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n<p>2. <span style=\"font-weight: 400;\">Kamu dapat melihat <\/span><b>List Kendala Pengiriman<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><img decoding=\"async\" class=\"size-full wp-image-50822 alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket2.webp\" alt=\"\" width=\"717\" height=\"465\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket2.webp 717w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket2-300x195.webp 300w\" sizes=\"(max-width: 717px) 100vw, 717px\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n<p>3. <b>Cara Membuat Instruksi<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Terdapat dua cara untuk menambahkan instruksi:<\/span><\/p>\r\n<p style=\"padding-left: 40px;\"><b>a. Melalui Detail Kendala<\/b><span style=\"font-weight: 400;\"> (ikon mata\/Lihat Detail).<\/span><\/p>\r\n<p style=\"padding-left: 40px;\"><b>b. Melalui tombol Tambah Instruksi<\/b><span style=\"font-weight: 400;\"> (ikon di ujung kanan tiket).<\/span><\/p>\r\n<p>&nbsp;<\/p>\r\n<h3><b>\ud83d\udc41\ufe0f\ud83d\udccb Jika melalui Detail Kendala<\/b><\/h3>\r\n<p>1. <span style=\"font-weight: 400;\">Klik ikon mata<\/span><b> (Lihat Detail)<\/b><span style=\"font-weight: 400;\"> atau <\/span><b>No Kendala<\/b><span style=\"font-weight: 400;\"> pada tiket kendala.<\/span><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><img decoding=\"async\" class=\"size-full wp-image-50823 alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket3.webp\" alt=\"\" width=\"726\" height=\"447\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket3.webp 726w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket3-300x185.webp 300w\" sizes=\"(max-width: 726px) 100vw, 726px\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n<p>2. <span style=\"font-weight: 400;\">Kamu dapat melihat formulir tambah instruksi di bagian kiri pada bagian <\/span><b>Kendala Pengiriman History<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-50824 alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket4.webp\" alt=\"\" width=\"727\" height=\"458\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket4.webp 727w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket4-300x189.webp 300w\" sizes=\"(max-width: 727px) 100vw, 727px\" \/><\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-50825 alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket5.webp\" alt=\"\" width=\"738\" height=\"464\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket5.webp 738w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket5-300x189.webp 300w\" sizes=\"(max-width: 738px) 100vw, 738px\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n<p style=\"padding-left: 40px;\"><b>a. Instruksi<\/b><span style=\"font-weight: 400;\"> \u2192 pilih jenis instruksi dari dropdown (contoh: Antar Ulang Besok, Antar Ulang Hubungi Penerima, Antar Ulang Waktu Tertentu, dll).<\/span><\/p>\r\n<p style=\"padding-left: 40px;\"><b>b. Detail Instruksi<\/b><span style=\"font-weight: 400;\"> \u2192 dapat diisi keterangan tambahan terkait kondisi paket.<\/span><\/p>\r\n<p style=\"padding-left: 40px;\"><b>c. Tambah Bukti<\/b><span style=\"font-weight: 400;\"> \u2192 opsional, unggah bukti foto\/file (maks. 5 file dengan format .jpg, .jpeg, .png, .xls, .xlsx, .csv, .txt) atau masukkan link URL bukti.<\/span><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-50826 alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket6.webp\" alt=\"\" width=\"675\" height=\"424\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket6.webp 675w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket6-300x188.webp 300w\" sizes=\"(max-width: 675px) 100vw, 675px\" \/><\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-50827 alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket7.webp\" alt=\"\" width=\"670\" height=\"413\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket7.webp 670w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket7-300x185.webp 300w\" sizes=\"(max-width: 670px) 100vw, 670px\" \/><\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-50828 alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket8.webp\" alt=\"\" width=\"662\" height=\"413\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket8.webp 662w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket8-300x187.webp 300w\" sizes=\"(max-width: 662px) 100vw, 662px\" \/><\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-50829 alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket9.webp\" alt=\"\" width=\"666\" height=\"414\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket9.webp 666w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket9-300x186.webp 300w\" sizes=\"(max-width: 666px) 100vw, 666px\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n<p>3. <span style=\"font-weight: 400;\">Setelah semua diisi, klik <\/span><b>Kirim Pesan<\/b><span style=\"font-weight: 400;\"> untuk menyimpan instruksi.<\/span><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-50830 alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket10.webp\" alt=\"\" width=\"761\" height=\"456\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket10.webp 761w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket10-300x180.webp 300w\" sizes=\"(max-width: 761px) 100vw, 761px\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n<p>4. <span style=\"font-weight: 400;\">Instruksi berhasil dikirim dan tercatat di bagian <\/span><b>Kendala Pengiriman History<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-50831 alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket11.webp\" alt=\"\" width=\"729\" height=\"472\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket11.webp 729w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket11-300x194.webp 300w\" sizes=\"(max-width: 729px) 100vw, 729px\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<h3><b>\u2795\ud83d\uddd2\ufe0f Jika melalui tombol Tambah Instruksi<\/b><\/h3>\r\n<p>1. <span style=\"font-weight: 400;\">Klik <\/span><b>Tambah Instruksi<\/b><span style=\"font-weight: 400;\"> pada tiket kendala yang ingin diberikan instruksi.<\/span><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-50832 alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket12.webp\" alt=\"\" width=\"748\" height=\"451\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket12.webp 748w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket12-300x181.webp 300w\" sizes=\"(max-width: 748px) 100vw, 748px\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n<p>2. <span style=\"font-weight: 400;\">Akan muncul form instruksi seperti pada gambar:<\/span><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-50833 alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket13.webp\" alt=\"\" width=\"725\" height=\"477\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket13.webp 725w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket13-300x197.webp 300w\" sizes=\"(max-width: 725px) 100vw, 725px\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n<p>3. <span style=\"font-weight: 400;\">Isi instruksi dengan langkah yang sama seperti di atas (pilih instruksi, tambahkan detail, dan unggah bukti).<\/span><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-50834 alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket14.webp\" alt=\"\" width=\"718\" height=\"469\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket14.webp 718w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket14-300x196.webp 300w\" sizes=\"(max-width: 718px) 100vw, 718px\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n<p>4. <span style=\"font-weight: 400;\">Setelah semua diisi, klik <\/span><b>Kirim Pesan<\/b><span style=\"font-weight: 400;\"> untuk menyimpan instruksi.<\/span><\/p>\r\n<p>5. <span style=\"font-weight: 400;\">Instruksi berhasil dikirim dan tercatat di bagian <\/span><b>Kendala Pengiriman History<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-50835 alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket15.webp\" alt=\"\" width=\"718\" height=\"462\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket15.webp 718w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2024\/12\/paket15-300x193.webp 300w\" sizes=\"(max-width: 718px) 100vw, 718px\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><span style=\"font-weight: 400;\">\ud83d\udccc <\/span><b>Catatan:<\/b><\/p>\r\n<ul>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Pastikan instruksi dan detail sesuai kondisi, serta bukti foto yang diunggah adalah bukti asli agar memudahkan kurir dalam menindaklanjuti instruksi.<\/span><\/i><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Jika ingin menambah atau memperbaiki instruksi yang sudah pernah dibuat, silakan lakukan hal yang sama seperti menambah instruksi diatas.<\/span><\/i><\/li>\r\n<\/ul>\r\n<!-- \/wp:post-content -->","protected":false},"excerpt":{"rendered":"<p>Fitur ini memungkinkan kamu memberikan instruksi tambahan atau perbaikan pada tiket kendala pengiriman, seperti memperbarui alamat, menambahkan detail lokasi, atau memberikan catatan khusus untuk kurir. Dengan instruksi yang lebih jelas, peluang paket berhasil dijemput\/diantar akan lebih tinggi dan proses pengiriman dapat berjalan lancar. \u26a0\ufe0f Catatan: Instruksi hanya bisa diberikan pada order yang masih dalam proses [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1636],"tags":[2218],"class_list":["post-48247","post","type-post","status-publish","format-standard","hentry","category-shipping","tag-kendala-pengiriman"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Memberikan Instruksi untuk Order dengan Kendala Pengiriman - Pusat Bantuan Everpro<\/title>\n<meta name=\"description\" content=\"Pada tutorial ini anda akan mengetahui cara melakukan cek ongkos pengiriman pada dashboard Everpro.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/everpro.id\/panduan\/shipping\/memberikan-instruksi-untuk-order-dengan-kendala-pengiriman\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Memberikan Instruksi untuk Order dengan Kendala Pengiriman - 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