{"id":48392,"date":"2025-01-08T11:17:31","date_gmt":"2025-01-08T04:17:31","guid":{"rendered":"https:\/\/everpro.id\/panduan\/?p=48392"},"modified":"2025-12-18T16:17:16","modified_gmt":"2025-12-18T09:17:16","slug":"ketentuan-cod","status":"publish","type":"post","link":"https:\/\/everpro.id\/panduan\/shipping\/ketentuan-cod\/","title":{"rendered":"Ketentuan COD"},"content":{"rendered":"\r\n

Metode pembayaran <\/span>COD (Cash on Delivery)<\/b> adalah cara pembayaran di mana <\/span>pembeli atau penerima membayar barang secara tunai kepada kurir<\/b> saat paket tiba di alamat tujuan. Artinya, pembayaran baru dilakukan <\/span>ketika paket diterima<\/b>, bukan saat pesanan dibuat.<\/span><\/p>\r\n

 <\/p>\r\n

\u26a0\ufe0f Hal yang Perlu Diperhatikan pada Pengiriman COD<\/b><\/h4>\r\n

1. Paket COD yang Dikembalikan (RTS\/Return to Sender)<\/strong><\/p>\r\n

Paket COD yang gagal terkirim tetap akan <\/span>dikenakan ongkos kirim (ongkir)<\/b>, karena ekspedisi sudah melakukan pengantaran sesuai alamat dan data pengirim. Mekanisme ini berbeda dengan sistem COD di marketplace, di mana ongkir retur biasanya ditanggung pihak marketplace.<\/span><\/p>\r\n

 <\/p>\r\n

2. Jika Retur Disebabkan oleh Kesalahan Ekspedisi<\/strong><\/p>\r\n

Apabila retur terjadi karena <\/span>kelalaian ekspedisi atau kurir<\/b>, seperti:<\/span><\/p>\r\n

    \r\n
  • Kurir tidak menghubungi pembeli padahal alamat sudah benar.<\/span><\/li>\r\n
  • Kurir menandai gagal kirim tanpa upaya pengantaran.<\/span><\/li>\r\n<\/ul>\r\n

    Segera <\/span>laporkan ke Tim CS Everpro<\/b> melalui WhatsApp <\/span>+62 877-1614-4758<\/b> (Senin\u2013Minggu, 08:00\u201320:00).<\/span><\/p>\r\n

    \ud83d\udccb Sertakan data berikut:<\/span><\/p>\r\n

      \r\n
    • Nomor resi pengiriman<\/span><\/li>\r\n
    • Bukti chat dengan pembeli yang menunjukkan pembeli masih menunggu paket<\/span><\/li>\r\n<\/ul>\r\n

       <\/p>\r\n

      3. Jika Retur Disebabkan oleh Kesalahan Seller\/Buyer<\/strong><\/p>\r\n

      Ongkir (dan biaya retur bila ada) tetap menjadi <\/span>tanggungan seller<\/b>. <\/span>Contoh kasus:<\/span><\/p>\r\n

        \r\n
      • Alamat penerima tidak lengkap<\/span><\/li>\r\n
      • Pembeli tidak bisa dihubungi<\/span><\/li>\r\n
      • Salah input alamat<\/span><\/li>\r\n<\/ul>\r\n

        Karena ekspedisi sudah mengantar sesuai data di resi, ongkir tetap dihitung.<\/span><\/p>\r\n

         <\/p>\r\n

        4. Tidak Bisa Dibuka \/ \u201cCek Dulu\u201d<\/strong><\/p>\r\n

        Pembeli tidak diperbolehkan membuka paket sebelum melakukan pembayaran.<\/span><\/p>\r\n

        \ud83d\udca1 Alurnya:<\/span><\/p>\r\n

          \r\n
        1. Kurir datang \u2192 Pembeli bayar sesuai nominal COD.<\/span><\/li>\r\n
        2. Setelah pembayaran diterima, kurir menyerahkan paket.<\/span><\/li>\r\n
        3. Pembeli boleh membuka paket setelah pembayaran selesai.<\/span><\/li>\r\n<\/ol>\r\n

          Jika pembeli menolak sebelum membayar, maka tidak perlu membayar ke kurir. Namun bila sudah membuka paket, pembeli tetap wajib melunasi pembayaran COD, lalu bisa mengajukan komplain\/retur ke penjual.<\/span><\/p>\r\n

           <\/p>\r\n

          5. Tidak Bisa Diubah Menjadi Non-COD \/ Transfer<\/strong><\/p>\r\n

          Metode COD <\/span>tidak dapat diubah menjadi pembayaran transfer<\/b>, kecuali mendapat <\/span>persetujuan dari pihak ekspedisi<\/b>.<\/span><\/p>\r\n

          \ud83d\udccd <\/span>Ekspedisi yang tidak bisa diubah metode pembayarannya:<\/b><\/p>\r\n

            \r\n
          • ID Express<\/span><\/li>\r\n
          • SiCepat<\/span><\/li>\r\n
          • Lion Parcel<\/span><\/li>\r\n<\/ul>\r\n

             <\/p>\r\n

            Jika ekspedisi lain mengizinkan, konfirmasi perubahan harus dilakukan melalui <\/span>Tim CS Everpro<\/b>. <\/span>Pastikan:<\/span><\/p>\r\n

              \r\n
            • Nominal transfer = nominal COD.<\/span><\/li>\r\n
            • Pembeli tidak menolak paket saat pengantaran.<\/span><\/li>\r\n<\/ul>\r\n

              \u26a0\ufe0f Ketidaksesuaian nominal dapat menimbulkan kendala retur dan memperlambat pengembalian dana.<\/span><\/p>\r\n","protected":false},"excerpt":{"rendered":"

              Metode pembayaran COD (Cash on Delivery) adalah cara pembayaran di mana pembeli atau penerima membayar barang secara tunai kepada kurir saat paket tiba di alamat tujuan. Artinya, pembayaran baru dilakukan ketika paket diterima, bukan saat pesanan dibuat.   \u26a0\ufe0f Hal yang Perlu Diperhatikan pada Pengiriman COD 1. Paket COD yang Dikembalikan (RTS\/Return to Sender) Paket […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1636],"tags":[15],"class_list":["post-48392","post","type-post","status-publish","format-standard","hentry","category-shipping","tag-pengiriman-paket"],"acf":[],"yoast_head":"\nKetentuan COD - Pusat Bantuan Everpro<\/title>\n<meta name=\"description\" content=\"Pada tutorial ini anda akan mengetahui cara melakukan cek ongkos pengiriman pada dashboard Everpro.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/everpro.id\/panduan\/shipping\/ketentuan-cod\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ketentuan COD - 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