{"id":48395,"date":"2025-01-08T11:20:04","date_gmt":"2025-01-08T04:20:04","guid":{"rendered":"https:\/\/everpro.id\/panduan\/?p=48395"},"modified":"2025-10-02T16:13:02","modified_gmt":"2025-10-02T09:13:02","slug":"proses-return","status":"publish","type":"post","link":"https:\/\/everpro.id\/panduan\/shipping\/proses-return\/","title":{"rendered":"Proses Return"},"content":{"rendered":"\r\n<p><strong>1. Apa Itu Retur Paket?<\/strong><br \/><br \/>Retur paket adalah proses pengembalian barang kepada Penjual\/pengirim karena berbagai alasan, bisa karena pihak ekspedisi atau dari pihak penerima paket. Contoh alasan retur paket antara lain barang rusak, barang tidak sesuai dengan deskripsi, ada kendala penerimaan oleh pihak penerima (tidak ada di lokasi, penerima menolak, alamat penerima tidak lengkap), atau kesalahan dalam pengiriman.<br \/><br \/><strong>2. Alur Proses Paket Return<\/strong><br \/><br \/>Untuk alur proses paket return ke Penjual\/pengirim adalah sebagai berikut :\u00a0<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><span style=\"font-weight: 400;\">Paket mengalami kendala\/gagal dikirimkan ke pihak penerima dan paket mengalami return<\/span><\/li>\r\n\r\n\r\n\r\n<li>Paket akan diberikan status \u201cin process return\u201d untuk proses pengembalian ke Penjual\/pengirim<\/li>\r\n\r\n\r\n\r\n<li><b><i>Biaya\/ongkos kirim otomatis akan terpotong pada MyBalance saat status in process return<\/i><\/b><\/li>\r\n\r\n\r\n\r\n<li><span style=\"font-weight: 400;\">Setelah sukses return (returned), Penjual\/pengirim dapat memastikan jika dalam 2&#215;24 jam paket return sudah benar-benar diterima<\/span><\/li>\r\n\r\n\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-49729 size-full alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/Screenshot_247.webp\" alt=\"\" width=\"868\" height=\"326\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/Screenshot_247.webp 868w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/Screenshot_247-300x113.webp 300w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/Screenshot_247-768x288.webp 768w\" sizes=\"(max-width: 868px) 100vw, 868px\" \/><\/figure>\r\n","protected":false},"excerpt":{"rendered":"<p>1. Apa Itu Retur Paket? Retur paket adalah proses pengembalian barang kepada Penjual\/pengirim karena berbagai alasan, bisa karena pihak ekspedisi atau dari pihak penerima paket. Contoh alasan retur paket antara lain barang rusak, barang tidak sesuai dengan deskripsi, ada kendala penerimaan oleh pihak penerima (tidak ada di lokasi, penerima menolak, alamat penerima tidak lengkap), atau [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1636],"tags":[2230],"class_list":["post-48395","post","type-post","status-publish","format-standard","hentry","category-shipping","tag-pengembalian-paket"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Proses Return - Pusat Bantuan Everpro<\/title>\n<meta name=\"description\" content=\"Pada tutorial ini anda akan mengetahui cara melakukan cek ongkos pengiriman pada dashboard Everpro.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/everpro.id\/panduan\/shipping\/proses-return\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Proses Return - 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