{"id":48407,"date":"2026-03-26T09:32:18","date_gmt":"2026-03-26T02:32:18","guid":{"rendered":"https:\/\/everpro.id\/panduan\/?p=48407"},"modified":"2026-04-02T10:27:01","modified_gmt":"2026-04-02T03:27:01","slug":"paket-hilang","status":"publish","type":"post","link":"https:\/\/everpro.id\/panduan\/shipping\/paket-hilang\/","title":{"rendered":"Klaim Paket Hilang"},"content":{"rendered":"\r\n

Klaim paket hilang (Lost) adalah jenis klaim yang dapat dilakukan bila kondisi paket belum diterima (hilang) sedangkan status tracking pengiriman sudah diterima (delivered\/returned).<\/p>\r\n\r\n\r\n\r\n

    \r\n
  1. Syarat Pengajuan Klaim:
    <\/strong>
    a. Klaim diajukan saat paket belum diterima sedangkan status paket sudah diterima (delivered\/returned)
    b. Everpro hanya akan menerima klaim atas kehilangan barang 2\u00d724 jam setelah tanggal barang diterima (delivered), berhasil dikembalikan (returned) atau status pengiriman terakhir. Apabila Penjual\/pengirim mengajukan klaim lebih dari 2\u00d724 jam sejak barang diterima, maka pengajuan klaim secara otomatis akan ditolak. (Khusus Lion Parcel, klaim diterima maksimal 7\u00d724 jam setelah tanggal paket diterima)<\/span>

    Contoh:
    \u2022 Tanggal barang diterima (POD): 1 April
    \u2022 Batas waktu pengajuan: 3 April
    \u2022 Jika Penjual\/pengirim mengajukan klaim di tanggal 3 April, maka pengajuan akan dilanjutkan proses investigasi.
    \u2022 Jika Penjual\/pengirim mengajukan klaim di tanggal 5 April, maka pengajuan ditolak.\u00a0

    c. Melampirkan bukti chat jika paket belum diterima pembeli\/penerima atau Penjual\/pengirim
    d. User akan tetap dikenakan biaya ongkos kirim paket yang akan dikurangi secara otomatis dari saldo Mybalance.<\/span>

    <\/li>\r\n\r\n\r\n\r\n
  2. Nilai Klaim:
    <\/strong>
    a. Nilai Klaim Non Asuransi
    Nilai terkecil dari 10x (kali) ongkos kirim atau harga barang dengan ketentuan dari masing-masing ekspedisi

    b. Nilai Klaim Asuransi
    Sesuai harga barang dengan ketentuan dari masing-masing ekspedisi

    c. Nilai penggantian Dokumen Berharga\u00a0
    Terdapat ketentuan klaim dokumen berharga khusus untuk J&T Express dan Paxel :
    Ketentuan Klaim Dokumen J&T Express<\/strong> dapat dilihat disini<\/a>
    Ketentuan klaim Dokumen Paxel<\/strong> dapat dilihat     disini<\/a>
    Ketentuan klaim Dokumen JNE <\/strong>dapat dilihat     disini<\/a><\/li>\r\n\r\n\r\n\r\n
  3. Detail Klaim masing-masing Ekspedisi:<\/strong><\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n\r\n\r\n
    \"\"<\/figure>\r\n

    \"\"<\/p>\r\n

    \"\"<\/p>\r\n

     <\/p>\r\n

    \u26a0\ufe0f <\/span>Catatan<\/b><\/p>\r\n

    a. Asuransi menjadi langkah penting dalam melindungi paket yang dikirimkan, terutama untuk isi paket dengan nilai tinggi. Penggunaan asuransi yang tepat dapat memberikan jaminan perlindungan yang lebih besar terhadap kerugian atau kehilangan yang mungkin terjadi selama proses pengiriman.<\/span><\/p>\r\n

    b. Dalam situasi apa pun, pemahaman yang baik tentang proses klaim dan pentingnya asuransi dapat membantu Penjual\/pengirim untuk mengambil langkah yang diperlukan dalam melindungi paket yang dikirimkan selama dalam perjalanan pengiriman.<\/span><\/p>","protected":false},"excerpt":{"rendered":"

    Klaim paket hilang (Lost) adalah jenis klaim yang dapat dilakukan bila kondisi paket belum diterima (hilang) sedangkan status tracking pengiriman sudah diterima (delivered\/returned).<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1636],"tags":[2229],"class_list":["post-48407","post","type-post","status-publish","format-standard","hentry","category-shipping","tag-ketentuan-klaim"],"acf":[],"yoast_head":"\nKlaim Paket Hilang - Pusat Bantuan Everpro<\/title>\n<meta name=\"description\" content=\"Pada tutorial ini anda akan mengetahui cara melakukan cek ongkos pengiriman pada dashboard Everpro.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/everpro.id\/panduan\/shipping\/paket-hilang\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Klaim Paket Hilang - 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