{"id":48516,"date":"2026-01-14T10:35:37","date_gmt":"2026-01-14T03:35:37","guid":{"rendered":"https:\/\/everpro.id\/panduan\/?p=48516"},"modified":"2026-01-14T10:47:26","modified_gmt":"2026-01-14T03:47:26","slug":"membalas-tiket-dalam-jumlah-banyak","status":"publish","type":"post","link":"https:\/\/everpro.id\/panduan\/shipping\/menu-ticketing\/","title":{"rendered":"Menu Ticketing"},"content":{"rendered":"\r\n<p><span style=\"font-weight: 400;\">Menu <\/span><b>Ticketing<\/b><span style=\"font-weight: 400;\"> menampilkan daftar semua tiket yang dibuat terkait kendala atau isu dalam proses pengiriman. Tiket ini mencakup berbagai kategori, seperti gagal kirim, gagal pickup, kendala harga ongkir, permintaan ubah alamat, paket hilang\/rusak, hingga masalah tracking.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Melalui halaman ini, kamu dapat:<\/span><\/p>\r\n<ul>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Melihat semua tiket yang tercatat<\/b><span style=\"font-weight: 400;\">, lengkap dengan status, nomor resi, kurir, dan detail kendala.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Mencari tiket<\/b><span style=\"font-weight: 400;\"> berdasarkan ID, Order ID, nomor resi, penerima, atau pengirim.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Memfilter tiket<\/b><span style=\"font-weight: 400;\"> berdasarkan pembuat tiket, status, kategori kendala, dan waktu terakhir chat.<\/span><\/li>\r\n<li><b>Mengambil tindakan lanjutan<\/b><span style=\"font-weight: 400;\">, seperti membalas tiket, mengunduh data tiket, atau membuat tiket baru.<\/span><\/li>\r\n<\/ul>\r\n<p><span style=\"font-weight: 400;\">Dengan adanya sistem Ticketing ini, seluruh kendala pengiriman dapat tercatat, terpantau, dan ditangani dengan lebih cepat dan terorganisir.<\/span><\/p>\r\n<p>&nbsp;<\/p>\r\n<h4><b>\ud83d\udd27 Action pada List Ticketing<\/b><\/h4>\r\n<p>1. <b>Akses Menu<\/b> <b>Ticketing<\/b><\/p>\r\n<ul>\r\n<li><span style=\"font-weight: 400;\">Masuk ke<\/span><b> Dashboard Shipping<\/b><span style=\"font-weight: 400;\">, lalu pilih menu <\/span><b>Ticketing<\/b><span style=\"font-weight: 400;\"> melalui dropdown <\/span><b>Paket Bermasalah<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-50717 alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing1.webp\" alt=\"\" width=\"890\" height=\"504\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing1.webp 890w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing1-300x170.webp 300w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing1-768x435.webp 768w\" sizes=\"(max-width: 890px) 100vw, 890px\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n<p>2. <b>Filter Ticketing berdasarkan Kalender<\/b><\/p>\r\n<ul>\r\n<li><span style=\"font-weight: 400;\">Kamu dapat memilih rentang tanggal untuk menampilkan tiket sesuai periode yang diinginkan.<\/span><\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<p><img decoding=\"async\" class=\"size-full wp-image-50718 alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing2.webp\" alt=\"\" width=\"735\" height=\"463\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing2.webp 735w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing2-300x189.webp 300w\" sizes=\"(max-width: 735px) 100vw, 735px\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n<p>3. <b>Download Tiket<\/b><\/p>\r\n<ul>\r\n<li><span style=\"font-weight: 400;\">Tiket yang sudah difilter berdasarkan tanggal dapat diunduh dalam format Excel sebagai laporan. Fitur ini memudahkan kamu menyimpan data tiket untuk kebutuhan arsip ataupun analisis.<\/span><\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<p><img decoding=\"async\" class=\"size-full wp-image-50719 alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing3.webp\" alt=\"\" width=\"739\" height=\"465\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing3.webp 739w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing3-300x189.webp 300w\" sizes=\"(max-width: 739px) 100vw, 739px\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n<p>4. <b>Balas Massal<\/b><\/p>\r\n<ul>\r\n<li><span style=\"font-weight: 400;\">Fitur <\/span><b>Balas Massal<\/b><span style=\"font-weight: 400;\"> memudahkan kamu untuk memperbarui atau membalas tike dalam jumlah banyak sekaligus dalam satu kali unggahan.<\/span><\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-50720 alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing4.webp\" alt=\"\" width=\"729\" height=\"465\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing4.webp 729w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing4-300x191.webp 300w\" sizes=\"(max-width: 729px) 100vw, 729px\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><span style=\"font-weight: 400;\">Langkah-langkahnya:<\/span><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-50721 alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing5.webp\" alt=\"\" width=\"728\" height=\"461\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing5.webp 728w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing5-300x190.webp 300w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n<ol>\r\n<li><span style=\"font-weight: 400;\">Pilih tanggal tiket yang ingin dibalas.<\/span><\/li>\r\n<li><span style=\"font-weight: 400;\">Klik tombol <\/span><b>Download Tiket<\/b><span style=\"font-weight: 400;\"> yang sudah difilter dalam format Excel.<\/span><\/li>\r\n<li><span style=\"font-weight: 400;\">Isi kolom sesuai petunjuk, seperti <\/span><b>Status Tiket, Respon Tiket, dan Ditujukan<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\r\n<li><span style=\"font-weight: 400;\">Simpan file, lalu unggah kembali ke sistem.<\/span><\/li>\r\n<li><span style=\"font-weight: 400;\">Semua tiket dalam file tersebut akan otomatis terupdate sesuai data yang kamu input.<\/span><\/li>\r\n<\/ol>\r\n<p>&nbsp;<\/p>\r\n<p>5. <b>Search Ticket<\/b><\/p>\r\n<ul>\r\n<li><span style=\"font-weight: 400;\">Kamu dapat mencari tiket dengan cepat berdasarkan:<\/span><br \/>\r\n<ul>\r\n<li><span style=\"font-weight: 400;\">ID Tiket<\/span><\/li>\r\n<li><span style=\"font-weight: 400;\">Nomor Order<\/span><\/li>\r\n<li><span style=\"font-weight: 400;\">Nomor Resi<\/span><\/li>\r\n<li><span style=\"font-weight: 400;\">Nama Pengirim<\/span><\/li>\r\n<li><span style=\"font-weight: 400;\">Nama Penerima<\/span><\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-50722 alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing6.webp\" alt=\"\" width=\"727\" height=\"461\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing6.webp 727w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing6-300x190.webp 300w\" sizes=\"(max-width: 727px) 100vw, 727px\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n<p>6. <b>Filter by Status<\/b><\/p>\r\n<ul>\r\n<li><span style=\"font-weight: 400;\">Menampilkan tiket berdasarkan status saat ini (contoh: aktif, ditutup oleh 3PL, ditutup oleh sistem, atau selesai).<\/span><\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-50723 alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing7.webp\" alt=\"\" width=\"735\" height=\"464\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing7.webp 735w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing7-300x189.webp 300w\" sizes=\"(max-width: 735px) 100vw, 735px\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n<p>7. <b>Filter by Kendala<\/b><\/p>\r\n<ul>\r\n<li><span style=\"font-weight: 400;\">Menampilkan tiket sesuai jenis kendala (misalnya: gagal pickup, gagal kirim, COD transfer, dsb).<\/span><\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-50724 alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing8.webp\" alt=\"\" width=\"728\" height=\"462\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing8.webp 728w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing8-300x190.webp 300w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n<p>8. <b>Filter by Dibuat Oleh<\/b><\/p>\r\n<ul>\r\n<li><span style=\"font-weight: 400;\">Menampilkan tiket berdasarkan siapa yang membuat tiket (admin, kurir, sistem, dsb).<\/span><\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-50725 alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing9.webp\" alt=\"\" width=\"735\" height=\"462\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing9.webp 735w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing9-300x189.webp 300w\" sizes=\"(max-width: 735px) 100vw, 735px\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n<p>9. <b>Filter by Terakhir Chat<\/b><\/p>\r\n<ul>\r\n<li><span style=\"font-weight: 400;\">Menampilkan tiket berdasarkan aktivitas terakhir chat atau balasan.<\/span><\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-50726 alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing10.webp\" alt=\"\" width=\"734\" height=\"464\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing10.webp 734w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing10-300x190.webp 300w\" sizes=\"(max-width: 734px) 100vw, 734px\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n<p>10. <b>Filter by Menunggu Dibalas<\/b><\/p>\r\n<ul>\r\n<li><span style=\"font-weight: 400;\">Menampilkan tiket yang masih menunggu respon\/balasan dari pihak tertentu.<\/span><\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-50727 alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing11.webp\" alt=\"\" width=\"735\" height=\"459\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing11.webp 735w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing11-300x187.webp 300w\" sizes=\"(max-width: 735px) 100vw, 735px\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n<p>11. <b>Melihat Detail Ticketing<\/b><\/p>\r\n<ul>\r\n<li><span style=\"font-weight: 400;\">Klik tombol <\/span><b>Lihat<\/b><span style=\"font-weight: 400;\"> pada ujung kanan daftar tiket untuk membuka detail tiket.<\/span><\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-50728 alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing12.webp\" alt=\"\" width=\"733\" height=\"455\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing12.webp 733w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing12-300x186.webp 300w\" sizes=\"(max-width: 733px) 100vw, 733px\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><b>Detail Ticketing<\/b><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-50729 alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing13.webp\" alt=\"\" width=\"699\" height=\"443\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing13.webp 699w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing13-300x190.webp 300w\" sizes=\"(max-width: 699px) 100vw, 699px\" \/><\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-50730 alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing14.webp\" alt=\"\" width=\"709\" height=\"449\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing14.webp 709w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing14-300x190.webp 300w\" sizes=\"(max-width: 709px) 100vw, 709px\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><span style=\"font-weight: 400;\">Di halaman detail, kamu dapat melihat:<\/span><\/p>\r\n<ol>\r\n<li><span style=\"font-weight: 400;\">Informasi paket (resi, kurir, layanan, status order, biaya, dll).<\/span><\/li>\r\n<li><span style=\"font-weight: 400;\">Detail pengirim &amp; penerima.<\/span><\/li>\r\n<li><span style=\"font-weight: 400;\">Riwayat pelacakan.<\/span><\/li>\r\n<li><span style=\"font-weight: 400;\">Riwayat pesan.<\/span><\/li>\r\n<\/ol>\r\n<p>&nbsp;<\/p>\r\n<p><span style=\"font-weight: 400;\">Kamu juga dapat <\/span><b>mengirim pesan<\/b><span style=\"font-weight: 400;\"> beserta <\/span><b>lampiran<\/b><span style=\"font-weight: 400;\"> kepada (Admin Everpro\/ Kurir 3PL\/ Logistik Everpro). Klik tombol <\/span><b>Kirim Pesan<\/b><span style=\"font-weight: 400;\"> untuk mengirimkan balasan.<\/span><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-50731 alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing15.webp\" alt=\"\" width=\"699\" height=\"437\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing15.webp 699w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing15-300x188.webp 300w\" sizes=\"(max-width: 699px) 100vw, 699px\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n<p>12. <b>Jumlah Ticketing yang Ditampilkan<\/b><\/p>\r\n<ul>\r\n<li><span style=\"font-weight: 400;\">Kamu bisa memilih jumlah tiket yang ingin ditampilkan dalam daftar: <\/span><b>10, 25, 50, atau 100 tiket <\/b><span style=\"font-weight: 400;\">per halaman.<\/span><\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-50732 alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing16.webp\" alt=\"\" width=\"737\" height=\"469\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing16.webp 737w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/01\/tiketing16-300x191.webp 300w\" sizes=\"(max-width: 737px) 100vw, 737px\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Menu Ticketing menampilkan daftar semua tiket yang dibuat terkait kendala atau isu dalam proses pengiriman. Tiket ini mencakup berbagai kategori, seperti gagal kirim, gagal pickup, kendala harga ongkir, permintaan ubah alamat, paket hilang\/rusak, hingga masalah tracking. Melalui halaman ini, kamu dapat: Melihat semua tiket yang tercatat, lengkap dengan status, nomor resi, kurir, dan detail kendala. 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