{"id":50441,"date":"2025-11-26T09:18:00","date_gmt":"2025-11-26T02:18:00","guid":{"rendered":"https:\/\/everpro.id\/panduan\/?p=50441"},"modified":"2025-12-01T10:08:29","modified_gmt":"2025-12-01T03:08:29","slug":"klaim-return-dalam-masa-hold","status":"publish","type":"post","link":"https:\/\/everpro.id\/panduan\/shipping\/klaim-return-dalam-masa-hold\/","title":{"rendered":"Klaim Return Dalam Masa Hold"},"content":{"rendered":"<p><b>Return dalam Masa Hold<\/b><span style=\"font-weight: 400;\"> adalah klaim yang dapat diajukan ketika paket diretur <\/span><b>sebelum melewati batas waktu masa hold<\/b><span style=\"font-weight: 400;\"> yang telah ditentukan (atau masih berada dalam periode masa hold).<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Syarat dan Ketentuan Pengajuan Klaim:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">1. Everpro hanya akan menerima klaim return dalam masa hold maksimal 2 hari setelah barang diterima oleh pengirim (POD Return). Apabila kamu mengajukan klaim lebih dari 2 hari sejak barang diterima pengirim, maka pengajuan klaim secara otomatis akan ditolak.<br \/>\n<\/span>Contoh:<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tanggal barang diterima (POD): 1 April\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Batas waktu pengajuan: 3 April*<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Jika kamu mengajukan klaim di tanggal 2 atau 3 April, maka pengajuan akan dilanjutkan proses investigasi.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Jika kamu mengajukan klaim di tanggal 5 April atau lebih, maka pengajuan ditolak.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Khusus Lion Parcel, klaim diterima maksimal 7\u00d724 jam setelah tanggal paket diterima<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>2. <span style=\"font-weight: 400;\">Pengajuan klaim dapat kamu lakukan melalui dashboard Everpro dengan menyertakan nomor resi pengiriman.<\/span><\/p>\n<p><b>Nilai Klaim:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Nilai klaim return dalam masa hold adalah sesuai biaya kirim dengan ketentuan dari masing-masing ekspedisi<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Masa Hold 3PL<\/b><b><\/b><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"size-large wp-image-50458 alignnone\" src=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/11\/Frame-621-1024x577.webp\" alt=\"\" width=\"800\" height=\"451\" srcset=\"https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/11\/Frame-621-1024x577.webp 1024w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/11\/Frame-621-300x169.webp 300w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/11\/Frame-621-768x432.webp 768w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/11\/Frame-621-1536x865.webp 1536w, https:\/\/everpro.id\/panduan\/wp-content\/uploads\/2025\/11\/Frame-621-2048x1153.webp 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">*Note : Pengajuan return dalam masa hold hanya dapat diajukan untuk ekspedisi SAP, JNE, IDX, SAPX, Sicepat, dan J&amp;T Cargo. Ekspedisi di luar itu belum tersedia untuk pengajuan return masa hold.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Return dalam Masa Hold adalah klaim yang dapat diajukan ketika paket diretur sebelum melewati batas waktu masa hold yang telah ditentukan (atau masih berada dalam periode masa hold). &nbsp; Syarat dan Ketentuan Pengajuan Klaim: 1. Everpro hanya akan menerima klaim return dalam masa hold maksimal 2 hari setelah barang diterima oleh pengirim (POD Return). Apabila [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1636],"tags":[2229,1628],"class_list":["post-50441","post","type-post","status-publish","format-standard","hentry","category-shipping","tag-ketentuan-klaim","tag-panduan"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Klaim Return Dalam Masa Hold - Pusat Bantuan Everpro<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/everpro.id\/panduan\/shipping\/klaim-return-dalam-masa-hold\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Klaim Return Dalam Masa Hold - Pusat Bantuan Everpro\" \/>\n<meta property=\"og:description\" content=\"Return dalam Masa Hold adalah klaim yang dapat diajukan ketika paket diretur sebelum melewati batas waktu masa hold yang telah ditentukan (atau masih berada dalam periode masa hold). &nbsp; Syarat dan Ketentuan Pengajuan Klaim: 1. Everpro hanya akan menerima klaim return dalam masa hold maksimal 2 hari setelah barang diterima oleh pengirim (POD Return). 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