{"id":50444,"date":"2025-11-26T10:13:24","date_gmt":"2025-11-26T03:13:24","guid":{"rendered":"https:\/\/everpro.id\/panduan\/?p=50444"},"modified":"2026-02-23T15:01:16","modified_gmt":"2026-02-23T08:01:16","slug":"ketentuan-kondisi-yang-tidak-bisa-di-klaim","status":"publish","type":"post","link":"https:\/\/everpro.id\/panduan\/shipping\/ketentuan-kondisi-yang-tidak-bisa-di-klaim\/","title":{"rendered":"Ketentuan kondisi yang Tidak Bisa di Klaim"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Tidak semua kendala pengiriman dapat di klaim. Beberapa kondisi berada di luar tanggung jawab pihak ekspedisi, sehingga <\/span><b>tidak termasuk dalam ketentuan klaim<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Berikut daftar kondisi yang tidak dapat diajukan klaim.<\/span><\/p>\n<ul>\n<li><b>Force Majeure<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span>Kondisi di luar kendali manusia seperti bencana alam (banjir, gempa bumi), kerusuhan, perang, pandemi, atau kejadian tak terduga lainnya.<\/li>\n<li><b>Dangerous Goods<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Dangerous Goods adalah barang berbahaya berupa benda padat, cairan, atau zat yang dilarang untuk dikirim. Untuk detail penjelasan dangerous goods dapat dilihat <\/span><a href=\"https:\/\/everpro.id\/panduan\/shipping\/dangerous-goods\/?referrer=direct-url\"><span style=\"font-weight: 400;\">disini.<\/span><\/a><\/li>\n<li><b>Bea Cukai<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Adanya penahanan barang di pihak bea cukai karena dokumen tidak lengkap, pajak belum dibayar, atau barang tidak sesuai aturan.<\/span><\/span><\/span><\/span><\/li>\n<li><b>Packaging Tidak Sesuai Standar Pengemasan Paket<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Barang dikemas dengan cara yang kurang aman, seperti tanpa pelindung yang cukup atau kemasan yang tidak kuat, sehingga berisiko rusak selama pengiriman.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">&gt;&gt; <\/span><a href=\"https:\/\/everpro.id\/panduan\/shipping\/standar-pengemasan-paket-everpro\/?_gl=1*1j00hr*_gcl_au*NTg4NTA0ODE0LjE3NTgxNzY4MzIuODg4NDY2NzAwLjE3NTk5MTc1MzkuMTc1OTkxNzUzOQ..*_ga*MTkzMTIyNDk5MS4xNzI0MzAyMzg5*_ga_D0PLHFPWPF*czE3NTk5ODIwMjIkbzMyJGcxJHQxNzU5OTgyMDgwJGoyJGwwJGgxMzA1NjYwOTQ5&amp;referrer=direct-url\"><span style=\"font-weight: 400;\">Pengemasan Paket<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/a><span style=\"font-weight: 400;\">&gt;&gt;<\/span><a href=\"https:\/\/everpro.id\/panduan\/shipping\/standar-pengiriman-paket-per-ekspedisi\/?referrer=direct-url\"><span style=\"font-weight: 400;\"> Standar Pengemasan Paket<\/span><\/a><\/li>\n<li><b>Packaging Rusak Namun Isi Paket Dalam Kondisi Baik<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Kemasan paket mengalami kerusakan ringan pada bagian luar, namun isi paket dalam kondisi utuh, lengkap, dan berfungsi sebagaimana mestinya. Oleh karena itu, klaim tidak dapat diproses karena kerusakan tersebut tidak mempengaruhi fungsi produk.<\/span><\/span><\/span><\/span><\/li>\n<li><b>Barang Whole Package Tidak Ada Indikasi Repack<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Klaim bahwa barang kurang\/tidak lengkap padahal paket utuh tanpa tanda-tanda dibuka\/repack saat diterima.<\/span><\/span><\/span><\/span><\/li>\n<li><b>Klaim Barang Rusak Tanpa Video Unboxing <\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Kondisi paket yang diajukan namun tidak ada video unboxing full dan shipping label tidak terlihat.<\/span><\/span><\/span><\/span><\/li>\n<li><b>Kesesuaian Fungsi Produk <\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Apabila penerima mengeluhkan lampu senter yang cahayanya tidak secerah seperti di iklan, maka klaim tidak dapat dilakukan melalui pihak logistik (3PL) karena tidak ditemukan indikasi kerusakan akibat pengiriman.<\/span><\/span><\/span><\/span><\/li>\n<li><b>Produk Yang Sama Namun Berbeda Ukuran <\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Contoh: kirim baju M tapi yang sampai ukuran L, padahal jenis dan warna sama.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Tidak dapat diklaim dikarenakan terdapat indikasi kesalahan saat packing barang.<\/span><\/span><\/span><\/span><\/li>\n<li><b>Produk Yang Sama Namun Berbeda Warna<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">Contoh : kirim sepatu hitam tapi yang diterima putih, dengan model dan ukuran sama. Tidak dapat diklaim dikarenakan terdapat indikasi kesalahan saat packing barang.<\/span><\/li>\n<li style=\"list-style-type: none;\"><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Tidak semua kendala pengiriman dapat di klaim. Beberapa kondisi berada di luar tanggung jawab pihak ekspedisi, sehingga tidak termasuk dalam ketentuan klaim. Berikut daftar kondisi yang tidak dapat diajukan klaim. Force Majeure Kondisi di luar kendali manusia seperti bencana alam (banjir, gempa bumi), kerusuhan, perang, pandemi, atau kejadian tak terduga lainnya. Dangerous Goods Dangerous Goods [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1636],"tags":[2229,1628],"class_list":["post-50444","post","type-post","status-publish","format-standard","hentry","category-shipping","tag-ketentuan-klaim","tag-panduan"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ketentuan kondisi yang Tidak Bisa di Klaim - Pusat Bantuan Everpro<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/everpro.id\/panduan\/shipping\/ketentuan-kondisi-yang-tidak-bisa-di-klaim\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ketentuan kondisi yang Tidak Bisa di Klaim - Pusat Bantuan Everpro\" \/>\n<meta property=\"og:description\" content=\"Tidak semua kendala pengiriman dapat di klaim. Beberapa kondisi berada di luar tanggung jawab pihak ekspedisi, sehingga tidak termasuk dalam ketentuan klaim. Berikut daftar kondisi yang tidak dapat diajukan klaim. Force Majeure Kondisi di luar kendali manusia seperti bencana alam (banjir, gempa bumi), kerusuhan, perang, pandemi, atau kejadian tak terduga lainnya. Dangerous Goods Dangerous Goods [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/everpro.id\/panduan\/shipping\/ketentuan-kondisi-yang-tidak-bisa-di-klaim\/\" \/>\n<meta property=\"og:site_name\" content=\"Pusat Bantuan Everpro\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-26T03:13:24+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-23T08:01:16+00:00\" \/>\n<meta name=\"author\" content=\"m1M1n_3vp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Ditulis oleh\" \/>\n\t<meta name=\"twitter:data1\" content=\"m1M1n_3vp\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimasi waktu membaca\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 menit\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/everpro.id\\\/panduan\\\/shipping\\\/ketentuan-kondisi-yang-tidak-bisa-di-klaim\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/everpro.id\\\/panduan\\\/shipping\\\/ketentuan-kondisi-yang-tidak-bisa-di-klaim\\\/\"},\"author\":{\"name\":\"m1M1n_3vp\",\"@id\":\"https:\\\/\\\/everpro.id\\\/panduan\\\/#\\\/schema\\\/person\\\/2f921abd42bf1ec8bc1bac6528a8299f\"},\"headline\":\"Ketentuan kondisi yang Tidak Bisa di Klaim\",\"datePublished\":\"2025-11-26T03:13:24+00:00\",\"dateModified\":\"2026-02-23T08:01:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/everpro.id\\\/panduan\\\/shipping\\\/ketentuan-kondisi-yang-tidak-bisa-di-klaim\\\/\"},\"wordCount\":315,\"keywords\":[\"ketentuan-klaim\",\"panduan\"],\"articleSection\":[\"Shipping\"],\"inLanguage\":\"id\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/everpro.id\\\/panduan\\\/shipping\\\/ketentuan-kondisi-yang-tidak-bisa-di-klaim\\\/\",\"url\":\"https:\\\/\\\/everpro.id\\\/panduan\\\/shipping\\\/ketentuan-kondisi-yang-tidak-bisa-di-klaim\\\/\",\"name\":\"Ketentuan kondisi yang Tidak Bisa di Klaim - Pusat Bantuan Everpro\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/everpro.id\\\/panduan\\\/#website\"},\"datePublished\":\"2025-11-26T03:13:24+00:00\",\"dateModified\":\"2026-02-23T08:01:16+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/everpro.id\\\/panduan\\\/#\\\/schema\\\/person\\\/2f921abd42bf1ec8bc1bac6528a8299f\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/everpro.id\\\/panduan\\\/shipping\\\/ketentuan-kondisi-yang-tidak-bisa-di-klaim\\\/#breadcrumb\"},\"inLanguage\":\"id\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/everpro.id\\\/panduan\\\/shipping\\\/ketentuan-kondisi-yang-tidak-bisa-di-klaim\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/everpro.id\\\/panduan\\\/shipping\\\/ketentuan-kondisi-yang-tidak-bisa-di-klaim\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Beranda\",\"item\":\"https:\\\/\\\/everpro.id\\\/panduan\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Panduan\",\"item\":\"https:\\\/\\\/everpro.id\\\/panduan\\\/category\\\/panduan\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Shipping\",\"item\":\"https:\\\/\\\/everpro.id\\\/panduan\\\/shipping\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Ketentuan kondisi yang Tidak Bisa di Klaim\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/everpro.id\\\/panduan\\\/#website\",\"url\":\"https:\\\/\\\/everpro.id\\\/panduan\\\/\",\"name\":\"Pusat Bantuan Everpro\",\"description\":\"Temukan Tutorial Dalam Penggunaan Platform Everpro\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/everpro.id\\\/panduan\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"id\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/everpro.id\\\/panduan\\\/#\\\/schema\\\/person\\\/2f921abd42bf1ec8bc1bac6528a8299f\",\"name\":\"m1M1n_3vp\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"id\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/cfa89ea7f64ea2dbf261e6595e05e5859d30cc40c500efff25633fe5c4394e48?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/cfa89ea7f64ea2dbf261e6595e05e5859d30cc40c500efff25633fe5c4394e48?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/cfa89ea7f64ea2dbf261e6595e05e5859d30cc40c500efff25633fe5c4394e48?s=96&d=mm&r=g\",\"caption\":\"m1M1n_3vp\"},\"sameAs\":[\"https:\\\/\\\/everpro.id\\\/panduan\\\/home\"],\"url\":\"https:\\\/\\\/everpro.id\\\/panduan\\\/author\\\/m1m1n_3vp\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Ketentuan kondisi yang Tidak Bisa di Klaim - Pusat Bantuan Everpro","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/everpro.id\/panduan\/shipping\/ketentuan-kondisi-yang-tidak-bisa-di-klaim\/","og_locale":"id_ID","og_type":"article","og_title":"Ketentuan kondisi yang Tidak Bisa di Klaim - Pusat Bantuan Everpro","og_description":"Tidak semua kendala pengiriman dapat di klaim. Beberapa kondisi berada di luar tanggung jawab pihak ekspedisi, sehingga tidak termasuk dalam ketentuan klaim. Berikut daftar kondisi yang tidak dapat diajukan klaim. Force Majeure Kondisi di luar kendali manusia seperti bencana alam (banjir, gempa bumi), kerusuhan, perang, pandemi, atau kejadian tak terduga lainnya. Dangerous Goods Dangerous Goods [&hellip;]","og_url":"https:\/\/everpro.id\/panduan\/shipping\/ketentuan-kondisi-yang-tidak-bisa-di-klaim\/","og_site_name":"Pusat Bantuan Everpro","article_published_time":"2025-11-26T03:13:24+00:00","article_modified_time":"2026-02-23T08:01:16+00:00","author":"m1M1n_3vp","twitter_card":"summary_large_image","twitter_misc":{"Ditulis oleh":"m1M1n_3vp","Estimasi waktu membaca":"2 menit"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/everpro.id\/panduan\/shipping\/ketentuan-kondisi-yang-tidak-bisa-di-klaim\/#article","isPartOf":{"@id":"https:\/\/everpro.id\/panduan\/shipping\/ketentuan-kondisi-yang-tidak-bisa-di-klaim\/"},"author":{"name":"m1M1n_3vp","@id":"https:\/\/everpro.id\/panduan\/#\/schema\/person\/2f921abd42bf1ec8bc1bac6528a8299f"},"headline":"Ketentuan kondisi yang Tidak Bisa di Klaim","datePublished":"2025-11-26T03:13:24+00:00","dateModified":"2026-02-23T08:01:16+00:00","mainEntityOfPage":{"@id":"https:\/\/everpro.id\/panduan\/shipping\/ketentuan-kondisi-yang-tidak-bisa-di-klaim\/"},"wordCount":315,"keywords":["ketentuan-klaim","panduan"],"articleSection":["Shipping"],"inLanguage":"id"},{"@type":"WebPage","@id":"https:\/\/everpro.id\/panduan\/shipping\/ketentuan-kondisi-yang-tidak-bisa-di-klaim\/","url":"https:\/\/everpro.id\/panduan\/shipping\/ketentuan-kondisi-yang-tidak-bisa-di-klaim\/","name":"Ketentuan kondisi yang Tidak Bisa di Klaim - Pusat Bantuan Everpro","isPartOf":{"@id":"https:\/\/everpro.id\/panduan\/#website"},"datePublished":"2025-11-26T03:13:24+00:00","dateModified":"2026-02-23T08:01:16+00:00","author":{"@id":"https:\/\/everpro.id\/panduan\/#\/schema\/person\/2f921abd42bf1ec8bc1bac6528a8299f"},"breadcrumb":{"@id":"https:\/\/everpro.id\/panduan\/shipping\/ketentuan-kondisi-yang-tidak-bisa-di-klaim\/#breadcrumb"},"inLanguage":"id","potentialAction":[{"@type":"ReadAction","target":["https:\/\/everpro.id\/panduan\/shipping\/ketentuan-kondisi-yang-tidak-bisa-di-klaim\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/everpro.id\/panduan\/shipping\/ketentuan-kondisi-yang-tidak-bisa-di-klaim\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Beranda","item":"https:\/\/everpro.id\/panduan\/"},{"@type":"ListItem","position":2,"name":"Panduan","item":"https:\/\/everpro.id\/panduan\/category\/panduan\/"},{"@type":"ListItem","position":3,"name":"Shipping","item":"https:\/\/everpro.id\/panduan\/shipping\/"},{"@type":"ListItem","position":4,"name":"Ketentuan kondisi yang Tidak Bisa di Klaim"}]},{"@type":"WebSite","@id":"https:\/\/everpro.id\/panduan\/#website","url":"https:\/\/everpro.id\/panduan\/","name":"Pusat Bantuan Everpro","description":"Temukan Tutorial Dalam Penggunaan Platform Everpro","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/everpro.id\/panduan\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"id"},{"@type":"Person","@id":"https:\/\/everpro.id\/panduan\/#\/schema\/person\/2f921abd42bf1ec8bc1bac6528a8299f","name":"m1M1n_3vp","image":{"@type":"ImageObject","inLanguage":"id","@id":"https:\/\/secure.gravatar.com\/avatar\/cfa89ea7f64ea2dbf261e6595e05e5859d30cc40c500efff25633fe5c4394e48?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/cfa89ea7f64ea2dbf261e6595e05e5859d30cc40c500efff25633fe5c4394e48?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/cfa89ea7f64ea2dbf261e6595e05e5859d30cc40c500efff25633fe5c4394e48?s=96&d=mm&r=g","caption":"m1M1n_3vp"},"sameAs":["https:\/\/everpro.id\/panduan\/home"],"url":"https:\/\/everpro.id\/panduan\/author\/m1m1n_3vp\/"}]}},"_links":{"self":[{"href":"https:\/\/everpro.id\/panduan\/wp-json\/wp\/v2\/posts\/50444","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/everpro.id\/panduan\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/everpro.id\/panduan\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/everpro.id\/panduan\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/everpro.id\/panduan\/wp-json\/wp\/v2\/comments?post=50444"}],"version-history":[{"count":7,"href":"https:\/\/everpro.id\/panduan\/wp-json\/wp\/v2\/posts\/50444\/revisions"}],"predecessor-version":[{"id":50898,"href":"https:\/\/everpro.id\/panduan\/wp-json\/wp\/v2\/posts\/50444\/revisions\/50898"}],"wp:attachment":[{"href":"https:\/\/everpro.id\/panduan\/wp-json\/wp\/v2\/media?parent=50444"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/everpro.id\/panduan\/wp-json\/wp\/v2\/categories?post=50444"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/everpro.id\/panduan\/wp-json\/wp\/v2\/tags?post=50444"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}