{"id":50532,"date":"2025-12-11T11:38:18","date_gmt":"2025-12-11T04:38:18","guid":{"rendered":"https:\/\/everpro.id\/panduan\/?p=50532"},"modified":"2025-12-29T11:00:19","modified_gmt":"2025-12-29T04:00:19","slug":"menambah-agent","status":"publish","type":"post","link":"https:\/\/everpro.id\/panduan\/everpro-chat\/menambah-agent\/","title":{"rendered":"Menambah Agent"},"content":{"rendered":"

Fitur <\/span>Tambah Agen<\/b> digunakan untuk menetapkan anggota tim sebagai agen yang akan menangani chat pelanggan di Everpro Chat. Agen hanya dapat dipilih dari anggota tim dengan peran <\/span>Supervisor, CS Closing, atau CS Operasional<\/b>.<\/span><\/p>\n

Jika belum memiliki anggota tim, kamu dapat menambahkan anggota melalui menu <\/span>Kelola Tim<\/b>.<\/span><\/a><\/p>\n

 <\/p>\n

\u2705 Langkah Menambahkan Agen<\/b><\/h4>\n

1. Login ke <\/span>Dashboard Everpro Chat<\/b><\/p>\n

2. Klik menu<\/span> Agen<\/b><\/p>\n

3. Klik tombol<\/span> Tambah Agen <\/b>di kanan atas<\/span><\/p>\n

 <\/p>\n

\"\"<\/p>\n

 <\/p>\n

4. Sistem akan menampilkan popup <\/span>Pilih Agen dari Anggota Tim<\/b>. Pada popup ini terdapat 3 kondisi:<\/span><\/p>\n

a. Jika Belum Memiliki Anggota Tim<\/b><\/p>\n

    \n
  • Sistem akan menampilkan pesan: <\/span>Kamu belum memiliki anggota tim<\/span><\/i><\/li>\n<\/ul>\n

     <\/p>\n

    \"\"<\/p>\n

     <\/p>\n

      \n
    • Klik <\/span>Buat Baru<\/b> untuk menambahkan anggota tim terlebih dahulu.<\/span><\/li>\n<\/ul>\n

       <\/p>\n

      \"\"<\/p>\n

       <\/p>\n

      b. Jika Anggota Tim Tersedia<\/b><\/p>\n

        \n
      • Cari nama anggota tim melalui kolom pencarian.<\/span><\/li>\n
      • Klik tombol <\/span>Pilih<\/b> pada anggota yang ingin dijadikan agen.<\/span><\/li>\n<\/ul>\n

         <\/p>\n

        \"\"<\/p>\n

         <\/p>\n

        5. Setelah memilih anggota tim, akan muncul popup <\/span>Tambah Agen<\/b> yang berisi:<\/span><\/p>\n

         <\/p>\n

        \"\"<\/p>\n

         <\/p>\n

          \n
        • Nama<\/b> (otomatis terisi)<\/span><\/li>\n
        • Email<\/b> (otomatis terisi)<\/span><\/li>\n
        • Peran<\/b> (otomatis sesuai role anggota tim)<\/span><\/li>\n
        • Divisi<\/b> \u2192 Pilih\/cari divisi tempat agen bertugas. Jika belum ada, kamu dapat tambah divisi dengan klik <\/span>Tambah divisi.<\/b><\/li>\n
        • Nomor WhatsApp<\/b> \u2192 Pilih nomor WhatsApp yang digunakan agen<\/span><\/li>\n<\/ul>\n

           <\/p>\n

          \"\"<\/p>\n

           <\/p>\n

          \u26a0\ufe0f Jika anggota tersebut sudah terdaftar sebagai agen, sistem akan menampilkan notifikasi bahwa agen sudah terdaftar.<\/span><\/p>\n

           <\/p>\n

          \"\"<\/p>\n

           <\/p>\n

          6. Klik <\/span>Simpan<\/b><\/p>\n

            \n
          • Jika data sudah benar, klik tombol Simpan.<\/span><\/li>\n
          • Sistem akan menyimpan data agen. Agen akan langsung muncul di daftar agen.<\/span><\/li>\n<\/ul>\n

             <\/p>\n

            \u26a0\ufe0f <\/span>Catatan:<\/b><\/p>\n

            Jumlah <\/span>maksimal agen <\/b>yang dapat ditambahkan s<\/span>esuai dengan paket berlangganan yang digunakan<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"

            Fitur Tambah Agen digunakan untuk menetapkan anggota tim sebagai agen yang akan menangani chat pelanggan di Everpro Chat. Agen hanya dapat dipilih dari anggota tim dengan peran Supervisor, CS Closing, atau CS Operasional. Jika belum memiliki anggota tim, kamu dapat menambahkan anggota melalui menu Kelola Tim.   \u2705 Langkah Menambahkan Agen 1. Login ke Dashboard […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2186],"tags":[2199,1628],"class_list":["post-50532","post","type-post","status-publish","format-standard","hentry","category-everpro-chat","tag-atur-agent-web","tag-panduan"],"acf":[],"yoast_head":"\nMenambah Agent - Pusat Bantuan Everpro<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Menambah Agent - Pusat Bantuan Everpro\" \/>\n<meta property=\"og:description\" content=\"Fitur Tambah Agen digunakan untuk menetapkan anggota tim sebagai agen yang akan menangani chat pelanggan di Everpro Chat. Agen hanya dapat dipilih dari anggota tim dengan peran Supervisor, CS Closing, atau CS Operasional. Jika belum memiliki anggota tim, kamu dapat menambahkan anggota melalui menu Kelola Tim.   \u2705 Langkah Menambahkan Agen 1. 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