{"id":50545,"date":"2025-12-15T09:28:54","date_gmt":"2025-12-15T02:28:54","guid":{"rendered":"https:\/\/everpro.id\/panduan\/?p=50545"},"modified":"2025-12-28T22:58:41","modified_gmt":"2025-12-28T15:58:41","slug":"kelola-divisi","status":"publish","type":"post","link":"https:\/\/everpro.id\/panduan\/everpro-chat\/kelola-divisi\/","title":{"rendered":"Kelola Divisi"},"content":{"rendered":"

Fitur <\/span>Divisi<\/b> digunakan untuk mengelompokkan agen sesuai fungsi atau tim kerja agar proses penugasan lebih mudah dan terstruktur.<\/span><\/p>\n

 <\/p>\n

\u2705 Langkah Mengatur Divisi<\/b><\/h4>\n

1. Login ke <\/span>Dashboard Everpro Chat<\/b><\/p>\n

2. Klik menu<\/span> Divisi<\/b><\/p>\n

3. Kamu akan melihat daftar seluruh divisi beserta jumlah agen di setiap divisi.<\/span><\/p>\n

 <\/p>\n

\"\"<\/p>\n

 <\/p>\n

4. Menambah Divisi:<\/b><\/p>\n

Untuk<\/span> membuat divisi baru:<\/span><\/p>\n

    \n
  • Klik tombol <\/span>Tambah divisi<\/b> di pojok kanan atas.<\/span><\/li>\n<\/ul>\n

     <\/p>\n

    \"\"<\/p>\n

     <\/p>\n

      \n
    • Akan muncul form<\/span> Tambah divisi. <\/b>Isi form <\/span>Tambah Divisi<\/b>:<\/span><\/li>\n<\/ul>\n

       <\/p>\n

      \"\"<\/p>\n

       <\/p>\n

        \n
      • Nama divisi (wajib)<\/b><\/li>\n<\/ul>\n

        Masukkan nama divisi sesuai kebutuhan, contoh:<\/span><\/p>\n

          \n
        • \n
            \n
          • Customer Service<\/span><\/li>\n
          • Penjualan<\/span><\/li>\n
          • Admin<\/span><\/li>\n
          • Retur Barang’<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
              \n
            • Catatan (opsional)<\/b><\/li>\n<\/ul>\n

              Kamu dapat menambahkan deskripsi singkat tentang divisi.<\/span><\/p>\n

                \n
              • Jadikan sebagai divisi utama (opsional)<\/b><\/li>\n<\/ul>\n

                Aktifkan toggle jika kamu ingin divisi baru ini menjadi Divisi Utama.<\/span><\/p>\n

                3. Klik <\/span>Simpan<\/b>.<\/span><\/p>\n

                 <\/p>\n

                \u26a0\ufe0f <\/span>Catatan:<\/b><\/p>\n

                  \n
                • Jika divisi baru ditandai sebagai <\/span>Divisi Utama<\/b>, maka setelah klik <\/span>Simpan<\/b>, sistem akan menampilkan <\/span>card konfirmasi<\/b> untuk memastikan perubahan.<\/span><\/li>\n<\/ul>\n

                   <\/p>\n

                  \"\"<\/p>\n

                   <\/p>\n

                    \n
                  • Divisi utama berfungsi sebagai divisi default untuk chat masuk (kecuali aturan custom dibuat).<\/span><\/li>\n<\/ul>\n

                     <\/p>\n

                    5. Ikon Pengaturan pada Daftar Divisi:<\/b><\/p>\n

                    Di sebelah setiap divisi terdapat ikon \u2699\ufe0f yang digunakan untuk:<\/span><\/p>\n

                     <\/p>\n

                    \"\"<\/p>\n

                     <\/p>\n

                    a. Edit Divisi (Ikon \u270f\ufe0fUbah)<\/b><\/p>\n

                    Pada mode edit, Anda dapat:<\/span><\/p>\n

                    1. Mengubah nama divisi<\/span><\/p>\n

                    2. Mengubah catatan<\/span><\/p>\n

                    3. Mengaktifkan\/menonaktifkan divisi<\/span><\/p>\n

                    4. Menjadikan divisi ini sebagai divisi utama<\/span><\/p>\n

                     <\/p>\n

                    \"\"<\/p>\n

                     <\/p>\n

                    \u26a0\ufe0f <\/span>Catatan:<\/b><\/p>\n

                      \n
                    • Jika divisi utama ingin dinonaktifkan, sistem akan mengharuskan kamu memilih divisi lain terlebih dahulu untuk dijadikan sebagai divisi utama.<\/span><\/li>\n<\/ul>\n

                       <\/p>\n

                      \"\"<\/p>\n

                       <\/p>\n

                        \n
                      • Setelah divisi utama dialihkan, barulah divisi tersebut bisa dinonaktifkan atau dihapus.<\/span><\/li>\n<\/ul>\n

                         <\/p>\n

                        b. Hapus Divisi (Ikon \ud83d\uddd1Hapus)<\/b><\/p>\n

                        Kamu dapat menghapus divisi selama:<\/span><\/p>\n

                          \n
                        • Divisi tersebut <\/span>bukan<\/b> divisi utama<\/span><\/li>\n
                        • Tidak dalam kondisi aktif terhubung dengan aturan sistem tertentu<\/span><\/li>\n<\/ul>\n

                           <\/p>\n

                          Saat kamu ingin menghapus divisi, klik ikon \ud83d\uddd1<\/span>Hapus<\/b>, sistem akan menampilkan dialog yang berisi instruksi berikut:<\/span><\/p>\n

                           <\/p>\n

                          \"\"<\/p>\n

                           <\/p>\n

                          Jika terdapat agent yang <\/span>hanya<\/b> terdaftar di divisi yang mau dihapus. Kamu harus memilih tindakan:<\/span><\/p>\n

                          1. Pindahkan agen ke divisi utama<\/b><\/p>\n

                          Opsi ini akan memindahkan semua agent yang sebelumnya hanya berada di divisi tersebut ke divisi utama.<\/span><\/p>\n

                          2. Pilih divisi untuk ditugaskan ke agen<\/b><\/p>\n

                          Kamu dapat memilih divisi lain untuk memindahkan para agen melalui dropdown <\/span>Pilih divisi. <\/b>Kamu wajib memilih salah satu divisi lain sebelum bisa melanjutkan proses penghapusan<\/span><\/p>\n

                           <\/p>\n

                          \u26a0\ufe0f <\/span>Catatan:<\/b><\/p>\n

                            \n
                          • Jika divisi yang ingin dihapus adalah <\/span>divisi utama<\/b> \u2192 sistem <\/span>menolak<\/b> dan meminta Anda memilih divisi pengganti terlebih dahulu sebagai divisi utama.<\/span><\/li>\n<\/ul>\n

                             <\/p>\n

                            \"\"<\/p>\n

                             <\/p>\n","protected":false},"excerpt":{"rendered":"

                            Fitur Divisi digunakan untuk mengelompokkan agen sesuai fungsi atau tim kerja agar proses penugasan lebih mudah dan terstruktur.   \u2705 Langkah Mengatur Divisi 1. Login ke Dashboard Everpro Chat 2. Klik menu Divisi 3. Kamu akan melihat daftar seluruh divisi beserta jumlah agen di setiap divisi.     4. Menambah Divisi: Untuk membuat divisi baru: […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2186],"tags":[2199,1628],"class_list":["post-50545","post","type-post","status-publish","format-standard","hentry","category-everpro-chat","tag-atur-agent-web","tag-panduan"],"acf":[],"yoast_head":"\nKelola Divisi - Pusat Bantuan Everpro<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kelola Divisi - Pusat Bantuan Everpro\" \/>\n<meta property=\"og:description\" content=\"Fitur Divisi digunakan untuk mengelompokkan agen sesuai fungsi atau tim kerja agar proses penugasan lebih mudah dan terstruktur.   \u2705 Langkah Mengatur Divisi 1. Login ke Dashboard Everpro Chat 2. Klik menu Divisi 3. Kamu akan melihat daftar seluruh divisi beserta jumlah agen di setiap divisi.     4. 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