Setiap jasa ekspedisi mempunyai kebijakan klaim yang berbeda. Berikut merupakan rangkuman klaim apa saja yang dapat diajukan untuk masing-masing 3PL
|
Ekspedisi |
Lost/Broken | Over SLA Delivery | Over SLA Undelivered | Over SLA Return | Return Tanpa Konfirmasi | Return Dalam Masa Hold |
| JNE |
✔️ |
✔️ | ✔️ | ✔️ | ✔️ |
✔️ |
| ID Express |
✔️ |
✔️ | ✔️ | ✔️ | ✔️ |
✔️ |
| SAPX Express |
✔️ |
✔️ | ✔️ | ✔️ | ✔️ |
✔️ |
| Lion Parcel |
✔️ |
✔️ | ✔️ | ✔️ | ✔️ |
✔️ |
| J&T Cargo |
✔️ |
✔️ | ✔️ | ✔️ | ✔️ |
✔️ |
| J&T Express |
✔️ |
❌ | ❌ | ❌ | ✔️ |
❌ |
| SPX Express |
✔️ |
❌ | ❌ | ❌ | ✔️ |
❌ |
| POS |
✔️ |
❌ | ❌ | ❌ | ✔️ |
❌ |
| Anteraja |
✔️ |
❌ | ❌ | ❌ | ❌ |
❌ |
| Sentral Cargo |
✔️ |
❌ | ❌ | ❌ | ❌ |
❌ |
| Grab |
✔️ |
❌ | ❌ | ❌ | ❌ |
❌ |
| Gojek |
✔️ |
❌ | ❌ | ❌ | ❌ |
❌ |
| Tiki |
✔️ |
❌ | ❌ | ❌ | ❌ |
❌ |
| Paxel |
✔️ |
❌ | ❌ | ❌ | ❌ |
❌ |
Note
Masa investigasi klaim 14 hari







